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    PB DriveThru Privacy Policy

    Effective Date: 1st August 2025

    Updated: 9th October 2025

    1. Information We Collect

    PB DriveThru (Pty) Ltd ("we", "us", or "our") operates the PB DriveThru mobile application (the "App") and its associated web services available at https://pbdrivethru.co.za/ (the "Website").

    a. Personal Information

    When you interact with the app or website, we may collect:

    • Your name
    • Phone number
    • Email address
    • Vehicle registration
    • Order details
    • Client number
    • WhatsApp opt-in preference

    b. Usage Data

    We may also collect information on how the App or Website is accessed and used:

    • Device type
    • Operating system
    • Browser type
    • IP address
    • Timestamps of activity
    • App crash logs or error reports

    2. How We Use Your Information

    We use the collected information for the following purposes:

    • To process your drive-thru orders
    • To communicate order status updates
    • To personalize your user experience
    • To improve the App and Website functionality
    • To ensure security and prevent misuse
    • To provide customer support

    3. Sharing of Information

    We do not sell, trade, or rent your personal information to third parties.

    We may share your information with:

    • Payment processors for transaction processing
    • Legal authorities, if required by law or to protect our rights

    4. Data Retention

    We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by South African law.

    5. Security

    We take reasonable steps to protect your personal information using industry-standard security measures including encryption and secure servers. However, no system is 100% secure.

    6. Your Data Rights

    Under the Protection of Personal Information Act (POPIA), you have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate data
    • Request deletion of your data: Click Here
    • Withdraw consent where processing is based on consent
    • Lodge a complaint with the Information Regulator

    To exercise these rights, please contact us at:

    • Email: privacy@pbdrivethru.co.za
    • Phone: +27 67 099 5120

    7. Children's Privacy

    Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children.

    8. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the new policy here or via in-app notification.

    9. Contact Us

    If you have any questions about this Privacy Policy, please contact:

    PB DriveThru (Pty) Ltd

    Website: https://pbdrivethru.co.za/

    Email: info@pbdrivethru.co.za

    Phone: +27 67 099 5120